Policies

At "Dixon Soap Company", we understand that sometimes a product may not meet your expectations or needs. That's why we have implemented a hassle-free return policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a full or partial refund. We believe in the quality of our products and want you to be completely satisfied with your purchase.

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at dixonsoapco1@gmail.com or 814-771-5558 to inform them about your intention to return the item. Please leave a detailed voicemail so we can return you phone call as soon as possible
  2. Provide the order number and a brief explanation of why you are returning the product.
  3. Our customer service team will provide you with a return authorization number and detailed instructions on how to return the item.
  4. Package the item securely, including all original packaging and any accessories that came with it.
  5. Ship the item back to us using a trackable shipping method. Please note that the return shipping costs will be the responsibility of the customer.
  6. Once we receive the returned item, our team will inspect it to ensure it is in its original condition and meets our return policy requirements.
  7. If the item passes inspection, we will issue a refund to the original payment method used for the purchase. Please allow up to 7-10 days for the refund to be processed and reflected in your account.

Please note that certain items may not be eligible for return due to hygiene reasons or if they have been used or damaged by the customer. These items include but are not limited to:

  • Opened and used soaps more than 25-50% of the bar itself

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund if necessary.

For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.